Product ideas

Receive notification from Quintly when a tracked profile is removed / deleted from its social platform

I use Quintly on a quarterly basis for a social media competitive analysis for a client, I see little of the social platforms tracked except once at the beginning of each quarter. While working through Instagram data today, on October 23, I found out that two of the tracked profiles were deleted from Instagram in early July. It caught my attention because follower numbers stopped appearing in Quintly for these profiles on July 11 and July 19.

If Quintly could send a notification– no need to take any action, just send an email that indicates it might be worth checking in on the affected profile– after so many days of being unable to retrieve data, this could help prevent wasting time (and money) tracking profiles that no longer exist.

  • Guest
  • Oct 23 2018
  • Future consideration
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  • lara gipson commented
    2 Jan 09:10am

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  • Eugene Lewis commented
    29 Oct, 2019 01:20pm

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  • Karsten Lettow commented
    5 Nov, 2018 02:16pm

    Thank you for reaching out to us with this idea. We will def. think about a good solution for making issues with data availability / profile availability at least visible to you. Until we offer a better solution, please make use of our customer success team: