Responding to customers on social media platforms in a n appropriate time is an essential part of the success. Being able to view all comments on one page and preferably respond to them would be really helpful.
Hi, and thanks so much for your input! While we see the analysis of comments as a natural part of our strategy, covering the scheduling or responding part in our tool has no short- or mid-term focus for us. This does not mean it will never be part of our solution long-term, but our current focus is clearly on providing the best possible analytics tool out there, while not jumping into further segments like scheduling (I am including the response part from a CRM perspective here for simplicity, though I know even for that there is specialist tools) for now.