Product ideas

Respond to comments

Responding to customers on social media platforms in a n appropriate time is an essential part of the success. Being able to view all comments on one page and preferably respond to them would be really helpful.

  • Guest
  • Apr 17 2017
  • Will not implement
  • Apr 19, 2017

    Admin Response

    Hi, and thanks so much for your input! While we see the analysis of comments as a natural part of our strategy, covering the scheduling or responding part in our tool has no short- or mid-term focus for us. This does not mean it will never be part of our solution long-term, but our current focus is clearly on providing the best possible analytics tool out there, while not jumping into further segments like scheduling (I am including the response part from a CRM perspective here for simplicity, though I know even for that there is specialist tools) for now.

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